FAQs

Shipping Policies

We insure all items. When your order is in transit to you, shipment is always risk-free.

Orders are processed, shipped and delivered Monday through Sunday.  Orders are not processed, shipped or delivered on national holidays. 

Please allow 1-3 business days for order fulfillment. Due to the handmade nature of our products and based on availability of materials, some orders may take 5-7 business days to fulfill, while 'pre-order' styles can take up to four weeks. 

As soon as your order is fulfilled, a shipping confirmation email will be sent along with tracking information. 

Once an order has been fulfilled we are unable to make any changes to the shipping method or delivery location/date. 

Please note that we do not accept responsibility for lost or stolen packages. 

Shipping Costs

Yes! We offer FREE standard shipping in the US, Canada, UK and Australia.  To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout.

Standard shipping delivery time: 5-15 business days.

What is Our Return Policy?

Returns and Refunds: We strive to provide you with the best shopping experience, but if you are not completely satisfied with your fashion jewelry purchase, you may request a return and refund within 14 days from the date of delivery. To initiate a return, please follow the instructions provided below.

Eligibility for Returns: In order to be eligible for a return, the fashion jewelry item must be unused, in its original packaging, and in the same condition as when you received it. It should not show any signs of wear, damage, or alteration.

Non-Refundable Items: Certain items are non-refundable, including but not limited to earrings (for hygiene reasons), personalized or custom-made jewelry, and sale or clearance items. Please ensure that you carefully review the product descriptions and specifications before making a purchase.

Return Process:

1. • Contact Customer Support: To initiate a return, please contact our customer support team at support@fraggather.com. Provide them with your order number, item details, and the reason for your return.
   • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to proceed.
   • Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documents. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
   • Inspection and Refund: Upon receiving the returned item, our team will inspect it for compliance with our return policy. If approved, a refund will be issued to your original payment method within 14 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

2. Damaged or Defective Items: If you receive a damaged or defective fashion jewelry item, please contact our customer support immediately. We will guide you through the return process and arrange for a replacement or refund, depending on the availability of the item.

Terms of Service:

Acceptance of Terms: By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.

Intellectual Property: All content on our website, including but not limited to images, text, logos, and graphics, is the intellectual property of our company and protected by copyright laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

Product Information: We strive to provide accurate and up-to-date information about our fashion jewelry products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, specifications, pricing, or availability displayed on our website. We reserve the right to modify or discontinue products without prior notice.

Pricing and Payment: All prices displayed on our website are in USD and are subject to change without notice. We accept Visa and other credit cards. By providing your payment information, you represent that you are authorized to use the payment method and authorize us to charge the provided amount.

Limitation of Liability: We strive to ensure a smooth and error-free shopping experience, but we cannot guarantee the absence of interruptions, errors, or security vulnerabilities. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our website or any products purchased from us.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts